As an industry we understand many of our customers are impacted by the cost-of-living crisis. We are committed to doing our part to support customers most affected and all four UK mobile network operators have introduced several ways to help vulnerable customers.

Zeetta is a Bristol-based software company delivering a technology agnostic, self-management interface that simplifies connectivity and cloud-managed services through private mobile networks.

Mobile network operators, alongside the wider telecoms industry, have come together and agreed with the Secretary of State for Digital, Culture, Media, and Sport, the Rt Hon Nadine Dorries MP, and the Chancellor of the Duchy of Lancaster, the Rt Hon Steve Barclay MP, a set of commitments to support and protect vulnerable customers who are struggling with their bills due to the cost-of-living crisis, and to help them remain connected. 

In line with the launch of our latest report Building Mobile Britain: The Case for Local Authority Digital Champions report, we have launched our brand-new video series, #MeetTheChampions.

It should not become the norm for customers to be left in the dark about mid-contract price rises. With the cost-of-living crisis, it’s time that Ofcom intervenes so that people can have certainty when it comes to their bills.

To level up we must combat digital exclusion. The evidence shows Digital Champions must be part of the solution.

Mobile phones are an integral aspect of modern life, not only keeping people connected with each other but also offering access to millions of apps, songs and shows on the move.

We are delighted to announce that our #5GCheckTheFacts campaign has been shortlisted in the Public Relations Consultants Association (PRCA) Digital Awards, under the Best Digital Marketing Campaign category.

A strengthened Electronic Communications Code is vital to drive forward UK connectivity and levelling up.

Mobile UK's Director of Policy and Communications, Gareth Elliott, looks at the potential solutions to mobile deployment. This follows on from research published by Cluttons and YouGov which found that a lack of understanding, collaboration and funding threaten the UK's connectivity.

At Virgin Media O2, we take the security of our customers incredibly seriously and protecting them from fraud is a priority.

5G technology must be recognised as an accelerator on the road to net zero.

Jeanie York, Chief Technology Officer at Virgin Media O2 outlines the company's 5G milestone, its tests and trials programmes and the positive repercussions this technology will have on society for years to come.