Go-Ahead tops the table of bus passenger satisfaction

Posted On: 
23rd March 2017

Go-Ahead has welcomed the results of the 2016 national bus passenger survey undertaken by independent watchdog, Transport Focus.

For the third year running Go-Ahead has achieved the highest average among the large national transport groups with 90% of its customers in 2016 saying they were satisfied with their regional bus service. This compares to average satisfaction in England, excluding London, of 87%.

David Brown, Group Chief Executive said: 

“It is encouraging that customers recognise our continued efforts to provide reliable, local bus services and the research makes it clear that our bus drivers play an important role in overall passenger satisfaction. Our aim is to take care of customers throughout their journeys and we will always listen and act upon things they tell us we can do better. 

"All our operating companies use the feedback from the surveys to see where they need to improve across all aspects of the service they deliver. But it's only by our teams working in partnership with their local authorities that together they can tackle the challenge of congestion and also work with them on initiatives to improve air quality in the towns and cities we serve.