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Member Directory

Glass and Glazing Federation

54 Ayres Street
United Kingdom
0207 939 9114

The Glass and Glazing Federation (GGF) is a trade association representing companies who make, supply or fit, glass and glass related products.

This includes replacement windows, Energy Efficient Windows, doors, conservatories, hardware for these products, and all aspects of glass, including double glazed units, safety glazing, fire resistant glass, emergency glazing, decorative glass, secondary glazing, and energy saving and environmental treatments for existing glazing

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Consumer Protection

Consumer protection is a key role of the GGF. All GGF members are vetted, must carry out their work to specified standards, are required to protect consumers deposits and must offer independent arbitration should the need arise.

Specific methods of consumer protection are explained in further detail below.

Deposit Indemnity Scheme

The Deposit Indemnity Scheme (DIS) was established more than 20 years ago, in order to give consumers real protection for the deposits they paid. Every GGF member that takes a deposit is a member of the DIS, and it is open to private individuals who have entered into a direct contract with a GGF member company.

Should the GGF member go out of business prior to installing the purchased products, the deposit the purchaser will be covered by the DIS up to the scheme's limit of £3000 or 25% of the final contract cost, whichever is the lower.

The customer will simply need to provide a copy of the contract, and proof that a deposit has been paid, and when the DIS has confirmed the details the GGF will issue a voucher for an amount either equal to the deposit, or less if the total would exceed the limit of the scheme.

The voucher will be provided along with a list of all other GGF members in the region who can carry out that work, and when the customer has selected an alternative company, and confirmed this with a letter of assignment, this company will accept the voucher as nominal payment towards the work.

When the work has been carried out the GGF member will then submit the voucher, along with a certificate of completion, to the GGF and the company will received the money due from the DIS.

The DIS provides protection for consumers for the period between the deposit being taken and the work being begun. Once the work has begun, protection is available to consumers in the form of an Insurance Backed Guarantee.

Insurance Backed Guarantees

Since the introduction of FENSA in 2002, all GGF members registered with the competent person scheme must, at least, offer the consumer the option of taking out an Insurance Backed Guarantee (IBG). An IBG mirrors the existing guarantee should the installation company cease to trade following the completion of a contract and a fault arise on the installation. A typical policy will provide cover for any material used, workmanship through out the period of installation and transfer of ownership if the property is sold.


Part of the GGF's emphasis upon consumer protection is the promotion of, and rigorous adherence to, high standards amongst its members.

GGF members must abide by GGF's Code of Good Practice, which stipulates standards for everything from the behavior of salespeople in a customer's house while discussing a potential sale, to the quality of the final installation. Members must meet all European and British standards, and where none exist they must meet the criteria of GGF data sheets that develop into standards through a committee structure.

All members must also work to the technical standards specified in the GGF Glazing Manual.

Conciliation Service

Despite the best efforts of the GGF and its members to ensure that transactions with customers are operated to the highest standards, there will always be disputes in an industry of its size. In order to offer consumers valuable assistance with dispute resolution, the GGF operates a free Conciliation Service.

Customers and members are encouraged to resolve their problems directly, and the majority of disputes do not require the intervention of the Conciliation Scheme.

Alternative methods of dispute resolution available to customers and members include inspections carried out by the GGF to resolve matters without a need for costly litigation, or a low cost arbitration process through the Chartered Institute of Arbitrators.

However, where the GGF is satisfied that there has been an error, or a suggestion of an error, on the part of one of its members, it will invoke its Conciliation Service.

The Service is correspondence-based in order to remove any potential ambiguity, and the process begins with the customer demonstrating the agreement that is under dispute, and providing a brief letter of explanation, a template of which can be downloaded from the GGF website. Where possible, the customer is also asked to provide a list of the alleged defects in the work they have paid for.

The GGF then proceeds to contact the member company directly to discuss its fulfillment of the terms of the contract. The Service was created to assist customers and members in a fair and unbiased way, and as such the GGF will always give an honest and unbiased appraisal of the facts of a dispute.

The GGF provides valuable protection for consumers from beginning to end of any dispute resolution.


Latest Press Releases

  • Record turnout for GGF meeting

    The Glass and Glazing Federation (GGF) enjoyed a record attendance for a specialist group meeting when 58 delegates attended the Joint Conservatory Association and Window and Door Group on 30th April at Solihull in the West Midlands.

  • Beyond the ballot box

    GGF unveils post-election plans and new political campaigns micro-site for GGF members.

  • Budget 2015: 'Uninspiring and empty' says GGF

    This week Chancellor George Osborne announced his final Budget before this year’s General Election in May, the GGF has reacted by describing it as “uninspiring and empty”. 

  • GGF welcomes Green Deal Review

    The Energy Secretary Ed Davey spoke at the Ecobuild Exhibition in London on 4th March and highlighted that:

  • GGF attends energy policy post election debate

    On 2 March, the Glass and Glazing Federation (GGF) visited the House of Commons for a debate entitled ‘Energy policy after the General Election: Priorities for the next Government’. 

  • GGF urges Chancellor 'Boost our industry'

    Ahead of next month’s Budget, the Glass and Glazing Federation (GGF) has written to the Chancellor, George Osborne MP to outline GGF Members’ concerns on several issues that are affecting the Glass and Glazing industry. 

  • GGF 'UK Infrastructure need more focus on energy efficiency'

    The Glass and Glazing Federation (GGF) attended the UK Infrastructure Conference on the 3rd February at the Institute of Civil Engineers in Westminster and called for politicians and policy makers to put more emphasis on energy efficiency with regards to UK infrastructure construction projects. 

  • GGF calls for 'meaningful' incentives and review of energy eficiency schemes

    The Glass and Glazing Federation (GGF) has called for a review and overhaul of the Government’s energy efficient schemes following the latest Green Deal and ECO (Energy Company Obligation) statistics which show only 64 windows have been installed (under Green Deal) since the scheme started in 2013. 

  • GGF ahead of Chloe Smith MP Westminster Hall debate

    The Glass and Glazing Federation (GGF) is concerned but not surprised that Ms Smith’s constituents are raising concerns regarding the authenticity of Green Deal providers and has also received reports questioning the legitimacy of not just Green Deal providers, but also Green Deal Assessors and companies installing Green Deal measures.

  • Shadow Chancellor visits GGF member

    The GGF’s strategy to engage with MPs who have GGF Members in their constituencies gathered pace recently when Anglian Home Improvements hosted a visit from the Rt. Hon. Ed Balls MP, Shadow Chancellor on 23rd January.

  • GGF welcomes new vice president

    The Glass and Glazing Federation (GGF) is delighted to announce the appointment of Andrew Glover, Managing Director of West Yorkshire Windows as the GGF’s new Vice President.

  • GGF contacts hundreds of MPs

    The Glass and Glazing Federation (GGF) has written to every Member of Parliament who represents a GGF Member in their constituency, to open dialogue and create awareness of the GGF’s campaigns ahead of the political parties’ manifestos for next year’s General Election.

  • GGF Members’ Day 2014: A Great Success

    GGF Members’ Day was hailed a great success by Members and Staff alike as over 100 delegates attended and saw a packed conference programme of 16 presentations at the prestigious Glaziers’ Hall in London.

  • GGF Reassures Scottish Members Ahead of Referendum

    With the imminent referendum on whether or not Scotland should be an independent country from the rest of the UK taking place this week, the GGF can reassure all Scottish Members that the levels of service and the benefits received will continue regardless of the outcome.

  • Enter the GGF ‘Best Home Improvement Glazing Project’ Award

    For the second successive year, the Glass and Glazing Federation (GGF) is sponsoring the National Home Improvement Council (NHIC) Awards. This year the GGF award is for “Best Home Improvement Glazing Project” and the GGF invites all companies in the Home Improvement sector to enter this prestigious competition.

  • GGF sponsors the G14 Awards

    The GGF has once again agreed to be a main sponsor of G14 Awards which will take place at London Hilton on Park Lane, on Friday 21st November.

  • GGF urges action from Chancellor in pre-Budget letter

    Ahead of next week’s Budget, the Glass and Glazing Federation (GGF) has written to Chancellor George Osborne to outline the Federation’s concerns on energy efficient schemes and also to urge the Treasury to reduce the rate of VAT from 20% to 5% on home improvement work and on energy efficient windows.

  • GGF writes to Prime Minister over ECO threat

    Following the Prime Minister’s recent statement in Parliament last week that “We need to roll back some of the green regulations and charges that are putting up bills”, the GGF has written to the Prime Minister’s Office to outline the Federation’s concerns regarding the Government’s green initiatives.

  • GGF calls for change following latest Green Deal figures

    Following the recent Government statistics on Green Deal and ECO (Energy Company Obligation), the Glass and Glazing Federation (GGF) remains adamant that the Government has to change Green Deal in order to make it workable for the Glass and Glazing Industry.

  • GGF supports police investigation into fire-resistant glass 'fraud'

    The Glass and Glazing Federation (GGF) is supporting the recent Police investigation following a complaint about the specification of some of the fire resistant glass supplied by Glassworks Ireland Ltd, a company based in Hillview Industrial Estate, Randalstown, County Antrim.

  • GGF to raise members concerns at party conferences

    The Glass and Glazing Federation (GGF) will yet again be in attendance at the political party conferences this Autumn to raise Members concerns on; the economy and in particular the VAT on glass and glazing products, Green Deal and its slow uptake and the lack of support for funding and training for the industry.

  • Government support sought to ensure fire safety

    Following a series of concerns with fire safety glazing systems the Glass and Glazing Federation Fire Resistant Glazing Group (GGF FRGG) has developed a five point code of core governing principles that it hopes the Government will support and promote. The five point code of governing principles covers all glass and glazing system products that have the stated purpose for safety in case of fire, as follows:


Latest Documents

  • Glass and Glazing Federation

    The Glass and Glazing Federation (GGF) is a trade association representing companies who make, supply or fit, glass and glass related products.


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