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GGF Relaunches Consumer Code for Home Improvement Companies

Glass and Glazing Federation

2 min read Partner content

The Glass and Glazing Federation (GGF) is pleased to announce the launch of its revised Consumer Code of Practice for consumer facing companies.

Since 1977, the GGF has operated a Consumer Code of Practice for all Member companies who sell direct to consumers (a large proportion of GGF Members), to comply with. The content of the Code was in previous years agreed with The Office of Fair Trading and then in 2015 approved by the Chartered Trading Standards Institute.

Earlier this year as lockdown restrictions were eased and with consumer confidence returning, the GGF executive team reviewed the Code and amended the content to ensure that it was fully up to date.

The new code takes account of legislation affecting both consumer and companies from the sale, through to the survey, installation and guarantee.

On producing the revised Code, Peter Stuttard, Head of Membership commented, “Given the circumstances over the last 18 months, the GGF felt it was essential to update the Consumer Code to reflect any changes and to make sure that what we are asking of GGF Members, and what consumers are expecting when they employ a GGF Members, is legal, correct and accurate.

The amends in the Code content were checked by the GGF’s legal advisers and also approved by the Chairs of the Consumer Management Group and Marketing Communications Committee.

The GGF expects the revised Consumer Code to enhance the offering by Member companies to consumers, and contribute to their sales growth.  

The Code will be accessible to Consumers to view/download from the GGF’s consumer advice website,

With its recent and ongoing consumer campaigns, Stay Safe and Think Glass respectively, continues to increase awareness of the GGF and its Members to consumers appearing in over one million searches per month and attracting hundreds of thousands of homeowners looking for impartial advice on glazing products and services, and professional home improvement companies.  

The GGF advises all consumer facing Members to use the Code to give consumers reassurance that they are using a GGF Member company who is operating to a high level Code of Practice throughout the entire home improvement process. 

The Code is available to download free from the GGF website and printed copies are available from the GGF Shop with prices starting at £1.75 per copy, however the prices are reduced significantly for Members if multiple copies are ordered.

Digital copies of the new Code can be downloaded and/or viewed on the GGF trade and consumer websites, and respectively.

Printed copies are available via the GGF’s online shop


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