VA regards crisis as anything that causes, or contributes to, acute dysfunction, distress, chaos and harm. In practical terms this usually translates as being homelessness or facing the imminent prospect of homelessness.
VA is needs led and outcome focused. In 2016 it provided 22,000 nights of accommodation, welcomed 411 new clients, helped 154 veterans into new homes, put 35 through addiction treatment (e.g. alcohol, opiate, other) and enabled 45 veterans onto (72) training and education courses. It recorded 3,535 client interactions.
The charity has dealt with 611 Foreign & Commonwealth veterans, of 67 nationalities, since it started keeping records in 2007 and last year helped with 67 visa applications.