Repairing damage caused by the storms
Thousands of engineers are busy repairing the damage caused by Storm Eunice and most recently, Storm Franklin. Most of the work is taking place in the South West, South Wales, London and the South East, and East Anglia.
The strong winds damaged around 100 of our poles, and many overhead wires. Some of our green roadside cabinets were still without power, but we expect these to start working again once power in those areas is restored.
It’s an incredibly busy time and our teams are doing their best to get as many of our customers re-connected as quickly as possible.
We're also monitoring the latest flood reports to make sure we do all we can to protect the network in those areas.
What should I do if my phone/broadband line is not working?
If you have a mobile phone available, please let your service provider (the company you pay for phone/broadband) know that it’s not working. This is important so we can get an accurate picture of where the disruption is and whether it’s affecting our network or equipment provided by others. That means it will lead to a quicker fix.
How can I find out more information?
We’ll be keeping our social media channels (see ‘Follow Us’ at the bottom of this page) and this webpage updated throughout the weekend with the latest information.
How can I report damage?
If you spot a pole down, overhead wires hanging dangerously low, a damaged roadside cabinet or any other damage to our network, you can report this directly to us. There’s also a freephone number – 0800 023 2023 (option 1).