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SSCL continues to build on a decade of transformational success


4 min read Partner content

Transforming services through core and specialist digital solutions and innovation, SSCL is enhancing customer experience whilst enabling smarter public services. So, what does the future look like for shared services provision, and how does SSCL intend to build on its gains over the last 12 months?

Shared Services Connected Limited (SSCL) is a leader in critical business support services for the largest Government departments and agencies, the Ministry of Defence, Police and CITB across the UK.

We have seen dynamic change and growth in 2023 and are positioned to continue this in 2024. For example, the continued emergence of Generative AI and automation are key drivers in SSCL’s futureproofing of service delivery and enhancing our offers to clients.

The use of this new technology will build on transformation projects which are already delivering more efficient and reliable services to our customers. This year, we have designed and deployed projects that have effectively revolutionised how our customers process information, deliver services and support their own clients.

From implementing digital transformative solutions to streamlining workflows, we are continually revolutionising our service delivery and optimising resource allocation for both our business and our clients.

SSCL is a 3,100-strong team of highly skilled experts with a unique blend of public and private sector experience and are well-placed to understand our clients’ needs and priorities. By using automation for some parts of the process, our services maximise human impact in the places it matters most.

We deliver automation, robotics, vetting and artificial intelligence services to our clients. We know that client expectations, business challenges and technology are ever-changing. That’s why we continually optimise the use of innovation and technology in our services.

SSCL recognises that to build on the success of the last 12 months, we must continue to harness the potentials of AI and automation and that the future of business processing lies in new technology, new ways of working and transformation. 

The heart of transformation is new technology

By adopting and embracing new platforms that offer customers the opportunity to make a significant shift in the way businesses operate, SSCL is helping clients to meet their service demands, plot their next steps and successfully deliver the public services for today and tomorrow.

Both SSCL and our parent company, Sopra Steria are continuing to make significant investments in the latest technologies and industry partnerships in Generative AI, machine learning, and Robotic Process Automation (RPA).

Investing in Generative AI for the future

SSCL’s investment in automation and other cognitive and predictive analytics has had a positive impact on how we deliver our services, but what about the future? There are elements of shared services that continue to be manual. We understand that continuous improvement goes hand-in-hand with growth and recognise that more traditional automotive tools will be supported by new technologies in this ever-evolving, hyper-connected world.

Enhancements in technology, including AI, are providing an evolution in user experience and SSCL’s development of business transformation programmes delivers an enhanced user experience for business critical (back-office) services. These advancements are helping to drive productivity of UK civil servants, and ultimately delivering operational savings.

Keeping it human

It’s not just technology that SSCL is investing in – it’s people too. At SSCL our people play a key role in delivering our strategy for our clients – they are quite literally the DNA of our organisation. We consider them a fundamental investment to building a more robust and dynamic business for the future.

Our people touch the lives of 550,000 public sector workers across the UK every year. and their knowledge and commitment has helped save taxpayers over £750 million to date. As we continue to futureproof our organisation, we look at enhancing all aspects of the business – from the technology we use to the people we recruit.

SSCL empowers our colleagues to benefit from the value new technologies bring, meaning our customers have a more seamless and personalised customer experience:

  • Our groupwide journey has started with training offered in a multitude of areas and colleague development hub.
  • SSCL has a working environment where colleagues are involved in decisions that affect them and feel trusted and supported when creating suggestions and ideas.
  • Everybody has a part to play and a say in how SSCL meets its future demands.

Our customer’s needs are constantly developing, and we are striving to enhance our product offer to exceed expectations and meet demand. We recognise that to deliver on these demands there needs to be considerable investment in more advanced AI and conversational analytics.

Leveraging the power of machine learning, SSCL and Sopra Steria are delving into data analysis to uncover valuable insights that empower businesses to make more informed decisions.

By investing significantly in AI, Sopra Steria and SSCL are well-positioned to assist their clients in not only succeeding but exceeding! As AI continues to shake up the business landscape, Sopra Steria and SSCL are embracing the transformation and leading the way for the future, ensuring they continue to be successful for their customers in this evolving digital landscape.

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