The banks should now right the wrong they created - Which? response to the FCA update on Payment Protection Insurance (PPI) mis-sales Which? | Which? 1 min read29 August 2014 Partner content Which? executive director Richard Lloyd, said: “High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers' claims fairly. While it is good improvements have been made to PPI claims handling?, the banks should now right the wrong they created by proactively contacting the 2.5million ?customers who were unfairly treated. “Consumers can use our free claims tool to get in touch with their bank if they think they have a PPI claim.” Related Blue Labour's Jonathan Rutherford Is Helping No 10 Find Purpose, Energy And A Story To Tell By Sienna Rodgers 03 May Read the most recent article written by Which? - Which? calls for Consumer Minister in Cabinet