Embedding engagement
As the prime minister makes calls to reverse the UK’s employee engagement deficit, Ethos profile three businesses that have built success by enthusing their people.
It has long been acknowledged that staff who are engaged with and enthused by their work has an enormous impact on business performance and the hard evidence is growing. The concept of employee engagement includes commitment, individual proactivity and initiative, and motivation beyond personal factors. Plainly speaking, this means workers who go the extra mile for their organisations.
Engagement impacts positively on absenteeism, staff retention, levels of innovation and the quality of customer service, and on workers’ personal advocacy of their organisations. The latest CBI employment survey (July 2012) pronounced employee engagement to be the top priority for UK businesses, and that its lack is accountable for a profound productivity deficit. Lack of engagement is responsible for £26bn lost in GDP yearly. Companies with engagement scores in the top quartile achieve twice the net profit of those in the bottom quartile, 20 per cent higher productivity, and 35 per cent greater efficiency.
So significant are the implications of this data that David Cameron recently gave his backing to a new independent taskforce, which will assist in improving engagement among the UK employees as a priority.
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Ethosis aimed at public sector leaders, politicians, academics and policy specialists debating the future of public services today.
