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Fri, 29 May 2020

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SSE welcomes Brilliant Energy customers

SSE welcomes Brilliant Energy customers

SSE

2 min read Member content

Following the news that Brilliant Energy has ceased trading, SSE has been appointed as the new energy supplier for its customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy.


From 15 March, customers of Brilliant Energy will have their energy accounts supplied and managed by SSE. SSE will also honour all outstanding credit balances of both existing and former Brilliant Energy customers.

Stephen Forbes, Chief Commercial Officer, said: “As an established supplier, we’re pleased to be able to meet the long-term energy needs of customers affected by the closure of Brilliant Energy. We would like to reassure any customers concerned about their energy supply that there will be no interruptions to their service. Having recently been named the Best Large Supplier in the 2019 uSwitch Awards, ranking second in Citizens Advice’s supplier league table and with the lowest number of complaints to the Ombudsman, customers can be reassured they’ll receive the high levels of service they deserve.

“We will be in touch with Brilliant Energy customers as soon as possible to welcome them to SSE and make them aware of all the options and benefits available to them as SSE customers, including a choice of tariffs, industry-leading customer service and a range of rewards and discounts. In the meantime, we would encourage them to take a meter reading as soon as possible to make sure we can provide them with accurate bills and return any owed credit balances.”

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