Fri, 20 May 2022

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Why telecoms mid-contract price rises need clearer regulation Partner content
Economy
Environment
Press releases

UK Companies struggle to keep up with a new customer environment

Institute of Customer Service

1 min read Partner content

Customer Satisfaction has dropped to its lowest level since 2010

John Lewis and Amazon come out on top for delivering high levels of customer satisfaction in 2015

Analysis of 40,000 individual customer experiences reveals true state of customer satisfaction in the UK

Four of the big six energy providers improve on track record as some sectors fare better than others in the report from the Institute of Customer Service

Categories

Economy
Podcast
Engineering a Better World

The Engineering a Better World podcast series from The House magazine and the IET is back for series two! New host Jonn Elledge discusses with parliamentarians and industry experts how technology and engineering can provide policy solutions to our changing world.

NEW SERIES - Listen now