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Tue, 4 August 2020

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M11 rated England’s best motorway by road users

Transport Focus

2 min read Member content

The M11 has been rated the best motorway in England in Transport Focus research covering the year to March 2020.

In the 2019/20 Strategic Roads User Survey the motorway from London and Cambridge had the highest overall satisfaction of 92 per cent.

The best ‘A’ road was at the other end of the country, the A66 route across the Pennines from Scotch Corner to Penrith.

This is the second year of the independent watchdog’s new survey looking at the views of over 8000 road users about their last journey on a motorway or major ‘A’ road managed by Highways England.

Transport Focus chief executive Anthony Smith said:

"In the 12 months before the coronavirus lockdown, more than three out of four drivers were satisfied with their journey on England’s motorways and major ‘A’ roads – but some roads score much better than others.

“As drivers return to the roads it is vital that management of roadworks is looked at. With just 68 per cent of drivers satisfied this is clearly an area for Highways England to keep focussing on.

“Our research shows that if you’re happy with journey time, you’ll be happy with your journey overall. That’s an important message for Highways England as traffic starts to get back to pre-lockdown levels.”

Drivers were least satisfied with the M20 (which links London and Dover) for the second year in a row.

Commenting on the M20 one driver said: “Get the roadworks done – it’s been 50mph for too long – must be two years possibly…”

Commenting on an M11 journey a driver said: “Easy way to go, everything went well, no roadworks or holdups.”

Commenting on their experience on the A66 another said: “Quick journey, no hold ups.”

Other key findings from the period April 2019 to March 2020:

  • 81 per cent of road users are satisfied overall with their last journey using a motorway or major ‘A’ road managed by Highways England
  • 79 per cent were satisfied with the journey time
  • overall satisfaction with road surface quality is 83 per cent
  • the management of roadworks is lower – 68 per cent of those surveyed were satisfied
  • 92 per cent of drivers felt safe on their journey.

The least happy road users were commuters at 76 per cent satisfied, followed closely by those travelling on business at 77 per cent. Among drivers of vans and lorries 78 per cent were satisfied with their journey.

The Strategic Roads User Survey became the formal measure of satisfaction among users of Highways England’s roads in April 2020 as part of the Government’s second Road Investment Strategy.

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